Terms and Conditions

RESERVATIONS

You can book the apartment directly with us or through booking platforms Booking.com, Airbnb or Agoda. Terms and conditions vary depending on the platform you are using. Please check them there.

If you want to book directly with us, we require a 30% non-refundable deposit. The deposit can be paid via bank transfer, Transferwise service or PayPal. We prefer Transferwise because of speed and low cost.

Balance is to be paid upon arrival. We accept cash, Visa, Maestro, and Mastercard.

PAYMENT

For direct bookings, the deposit can be paid by bank transfer, Transferwise or PayPal. We prefer Transferwise.

Balance can be paid by cash or credit card: Visa, Mastercard or Maestro.

If you prefer another means of payment please contact us at info@plura-travel.hr.

CANCELLATION POLICY

The cancellation policy depends on the platform you are booking.

In case of direct booking, a 30% non-refundable deposit is required. It will not be returned in case of any modification or no-show.

In any case, we don’t offer cancellation-free policy.

CHILDREN & EXTRA BEDS

All children are welcome. Baby cot is available upon request.

Apartments are not childproof. You are responsible for supervising your children.

There is no capacity for extra beds in any of the apartments. Exceeding the number of guests is not allowed. It will be treated as a violation of house rules and we are not obligated to accommodate you.

PETS

Pets are allowed only upon request.

CHECK-IN & CHECK-OUT

Check-in: after 15:00 / Check-out: till 11:00

We don’t have a 24-hour reception. Please let us know the approximate time of your arrival so you don’t have to wait for the check-in. You can check-in at 3 p.m. or later. You can check-out at any time before 11 a.m. Late check-out and early check-in can be arranged, based on the availability of your apartment. Luggage storage is available in case you arrive early or leave later than the prescribed check-in and check-out times.

According to Croatian law, the photo ID of all guests is required when checked in.

MEALS

We don’t serve meals.

PARKING

There is no parking.

The whole parking area around the Old Town is for residents with permits only. There is no public parking. There is a small private parking 200 m from the house. It is not expensive but you should book a spot as soon as possible (there are only 8 spots there). You can contact them on +385993699359 (you can also reach them through WhatsApp or Facebook). All the details and information are available at https://www.dubrovnikdailyparking.com/

PARTIES

Sorry…not allowed.